Returns and FAQ
Last updated: June 19, 2026
This is not fast fashion. We as humans need to take responsibility in reducing waste and overproduction. Instead of mass-producing cheap garments – often under exploitative labor conditions – we only create the items when they’re ordered, minimizing environmental impact and avoiding unsold stock ending up in landfills.
Because the products are made to order, we do not accept general returns or sizing-related returns.
Shipping and delivery
We only serve personal orders. For company orders, please reach out to us at contact@whnstore.eu.
The tracking number will be provided for you once the order has been shipped. Please note, for international orders, it may take some time for the tracking to become active. On the tracking page, you can also subscribe for an update on your shipment.
Our standard delivery time is 5-7 business days, but for some countries (Cyprus, Greece, Malta, Romania), delivery may take up to 11 business days. Please keep in mind, that business days may vary depending on the countries involved.
While our aim is to find the best method for the delivery of your items, in some cases, we may use local providers for last mile delivery. Unfortunately, we cannot take responsibility for their actions, and cannot handle claims on your behalf. If you feel, the delivery of your order did not live up to your expectations, please feel free to reach out to us at contact@whnstore.eu with the order number, and the name of the last mile delivery provider.
Product order cancellation
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please email us at contact@whnstore.eu. Please include the word “Cancel” or “Amend” (whichever is the case) and the order number involved in the title to speed up the process, and provide your exact request in the email body. Alternatively, you can also use your customer account at https://account.whnstore.eu.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Damaged goods and quality issues
We want to make sure you are happy with our products, and quality must not step in the way.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat, well-lit surface, with the tag and error clearly displayed.
Please email us with these details at contact@whnstore.eu.
Refunds
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
EU customers acting upon their right of withdrawal (14-day cooling-off period) accept, that they are required to organize and cover the cost of shipping the items back to the specified location/warehouse.
Please reach out to us at contact@whnstore.eu with the reason or your refund request. We will notify you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
If more than 15 business days have passed since we’ve approved your refund, please contact us again.
International orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.